The following is a response to this letter by Dr Ray Muzyka to Mass Effect 3 players.
To Dr Ray Muzyka, from a Mass Effect 3 fan
Thank you for taking the time to respond to the Mass Effect fan base regarding this controversy. You have every right to be proud of the work you and your company has done in the past. BioWare is a company that produces high quality games and has an excellent team behind it. I am sure most of the fans, even the ones presently criticizing Mass Effect would agree. I have been following the controversy regarding the ending of Mass Effect 3, and most of the criticism seems to stem from the last ten to fifteen minutes of the game. It is a testament to you and your company that you have released so many quality games over the years.
However, your comments do not address the key points brought forth by your critics, specifically the final ending of this trilogy. The final sequence seems to break some conventions of good storytelling. I would like to note a few examples: